An intensive care unit (ICU) is a specialized hospital department for patients with life-threatening conditions requiring constant monitoring and support. ICU admission is recommended for patients with critical illnesses (like severe infections, heart attacks, respiratory failure), major surgery complications, or acute organ failure. Your doctor will determine if ICU-level care is needed.

Yes. Our ICU operates 24 hours a day, 7 days a week with a full team of critical care specialists and trained resident doctors , nurses, and support staff always available. Whether it’s day, night, or a holiday, your loved one receives continuous intensive care.

We maintain a 1:2 nurse-to-patient ratio, meaning each ICU nurse is responsible for up to 2 patients. This higher staffing level ensures close monitoring, rapid response to changes, and personalized care for each patient.

The patient’s primary ICU doctor will meet with family daily (usually during morning rounds) to discuss the patient’s condition, explain treatment decisions, and answer questions. Families are encouraged to ask questions anytime, and our team will schedule additional consultations if needed.

Yes. We offer flexible visiting hours to allow family presence and support. Visiting hours are designed to balance patient rest with family involvement. Specific guidelines may apply during certain procedures or if the patient is on isolation precautions, which we’ll explain to you.

Mechanical ventilation (breathing machine support) is managed by our critical care team and respiratory therapists. We use the latest ventilators with multiple support modes. Our team will explain why ventilation is needed, how it works, and what to expect. Sedation and pain management ensure patient comfort while on the ventilator.

Pain management is a priority in our ICU. We use medications and comfort measures to ensure patients are not suffering. Sedation levels are adjusted based on the patient’s condition and needs, and we regularly assess pain using specialized scales. Our goal is comfort while maintaining the ability to assess neurological status.

ECMO (extracorporeal membrane oxygenation) is an advanced support system for severe heart or lung failure. If your loved one needs ECMO, our experienced ECMO team will thoroughly explain the procedure, risks, benefits, and expected outcomes. This decision is made collaboratively with your family and the medical team.

Infection prevention is critical in intensive care. Our ICU follows strict protocols including regular hand hygiene, sterile technique for all procedures, prompt removal of catheters when no longer needed, and isolation precautions when appropriate. We also monitor for early signs of infections and treat them immediately.

We offer several support services: counseling for families, spiritual care, social services for housing and meal assistance, assistance with insurance and billing questions, private consultation spaces, and periodic family meetings to discuss progress and care goals. Our goal is to support your entire family during this challenging time.

As your loved one improves, we begin planning the transition out of intensive care. This includes preparing for discharge to a regular hospital room, step-down unit, or rehabilitation facility. Our team will provide specific instructions for ongoing care at home, medications, follow-up appointments, and any specialized equipment needed.

Yes. Palliative care focuses on comfort and quality of life for patients with serious illnesses. Our palliative care team can consult with your family to discuss comfort-focused goals, symptom management, and end-of-life preferences if appropriate. Palliative care works alongside curative treatment when needed.